Making IT Lean: Applying Lean Practices to the Work of IT
| Author | : | |
| Rating | : | 4.44 (994 Votes) |
| Asin | : | 1439876029 |
| Format Type | : | paperback |
| Number of Pages | : | 232 Pages |
| Publish Date | : | 2015-09-25 |
| Language | : | English |
DESCRIPTION:
Emphasizing alignment with core Lean concepts, such as A3 Thinking and Plan Do Check Act, it introduces concepts in a manner that allows you to take away small bits at a time and immediately apply them in your IT operations. Filled with straightforward examples, it provides enough modeling tools so you can start your Lean journey right away. Making IT Lean: Applying Lean Practices to the Work of IT presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management, in a manner that is easy to understand. Exploring the notion
Rebecca Duray is a Professor and Associate Dean for Academic Programs at the University of Colorado at Colorado Springs College of Business. Howard Williams is an IT Service Management Consultant in Microsoft’s Consulting Services organization, with several years of experience designing and implementing ITSM solutions for a diverse customer population.
Kearney focusing on operations and systems issues.. About the AuthorHoward Williams is an IT Service Management Consultant in Microsoft’s Consulting Services organization, with several years of experience designing and implementing ITSM solutions for a diverse customer population. and M.B.A from Case Western Reserve University. Her research interests are in the strategic use of operations, mass customization, and Lean Information systems. from The Ohio State University and her B.S. Rebecca Duray is a Professor and Associate Dean for Academic Programs at the University of Colorado at Colorado Springs College of Business. He is an ITIL® Expert (V3), and has an MBA in Operations Management from the University of Colorado at Colorado