Improving the Patient Experience: One Person at a Time
| Author | : | |
| Rating | : | 4.37 (936 Votes) |
| Asin | : | B016CK73FQ |
| Format Type | : | |
| Number of Pages | : | 162 Pages |
| Publish Date | : | 2017-09-29 |
| Language | : | English |
DESCRIPTION:
Linn Storey said What has been forgotten!. This collection of research, thoughts and experiences of Susan Mazer reminds us of what has been forgotten in healthcare. As technology has advanced, the focus has changed from bedside care and comfort to maintaining machines and equipment. As accreditation demands have increased and survey results have become increasingly important we have focused on . Jean Watson, PhD, RN, AHN-BC< FAAN said A Classic Collection to awakened health care organizations - and all parties and practitioners. Dr. Susan Mazer tells it like it is - from the patient's inner world view - awakening practitioners and systems to gaps in human caring -whereby the mindset is from outer world foci on institutional cultural norms. Susan, through her collected blogs, she integrates her life journey and expertise in this arena. Through this classic collection Dr. Mazer . Healthcare is complex… Susan makes it personal, as it should be. dave adams Improving the Patient Experience: One Person at a Time is a MUST READ for those in healthcare from the front line staff to the leaders of an organization. This is the type of material that I read in a sitting, but will go back to over and over again to refresh on concepts like: human flourishing; the first symptom of a healthy, vital, and engaged organ
The patient experience is, at its core, both universal and individual. Yet how they each process these feelings; how they interpret the culture of the hospital and the values of those who care for them; and how they manage their expectations is totally unique. Susan E. Patients in hospitals everywhere universally experience discomfort, fear, frustration, anxiety, and everything else that goes with being acutely ill. Mazer, Ph.D., has been observing, writing, and speaking about the patient experience for more than 20 years. In a compilation of selected posts from her blog, she offers insights and observations to improve the patient experience, including: the effect of environmental factors, such as noise, on patients; the importance of providing compassionate care; and what HCAHPS scores really mean.