Emotional Labor: Putting the Service in Public Service
| Author | : | |
| Rating | : | 4.21 (867 Votes) |
| Asin | : | 0765621177 |
| Format Type | : | paperback |
| Number of Pages | : | 256 Pages |
| Publish Date | : | 2014-10-03 |
| Language | : | English |
DESCRIPTION:
This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
Putting the Public in Public Service Dennis Doverspike Two topics that attract my interest are 1) Emotional Labor and 2) the Nature of Service to the Public. Mary Guy, Meredith Newman, and Sharon Mastracci explore both topics in a book titled Emotional Labor: Putting the Service in Public Service.The positives of the book:- The authors take a scientific approach to the topic- A great deal of data and information are presented- The concept of emotional labor is approached from . "Excellent Research" according to adam bellcorelli. This is a fantastic book. Engaging and informational. Clear and concise data presented in a readable way. Great for public administration or any management people.