78 Important Questions Every Leader Should Ask and Answer
| Author | : | |
| Rating | : | 4.53 (803 Votes) |
| Asin | : | 0814474144 |
| Format Type | : | paperback |
| Number of Pages | : | 240 Pages |
| Publish Date | : | 2013-10-06 |
| Language | : | English |
DESCRIPTION:
. Chris Clarke-Epstein (Wausau, WI) is a consultant, seminar leader, and author of several books, including The Instant Trainer. A noted public speaker, she is past President of the National Speakers Association
"catalyst for creating an environment where leaders and their teams understand each other better,trust each other moretoward common goals." -- BIZLIFE January 2003"worthwhile book for leaders and aspiring leaders-to-read, absorb, and keep handy." -- The Midwest Book Review
The questions and answers cover a range of common and uncommon situations, including: the need to connect employees' efforts to company goals; layoffs, business downturns, and mergers; personal crises of employees; coaching and mentoring sessions; and customer retention. This unique book offers 78 questions that leaders at all levels need to ask and answer both inside and outside the organization. The book even includes advice on answering questions when the answer is ""I don't know"" or ""I can't tell you."" With worksheets in each chapter, it prepares leaders to ask important questions of: * Customers (""Why do you do business with our competition?"") * Employees (""What's a recent management decision you didn't understand?"") * And even themselves (""What do I want to be remembered for?"")". "Great leaders have many talents, but one critical skill -- often unrecognized -- is the ability to ask and answer questions. Leaders who master this question-response technique will gain much useful information about what is really going on in their businesses, as well as the admiration of employees, customers, and others with whom they interact
Put this Book on Your Desk--Make Your Manager Afraid to Talk to You The author of this very readable book stimulates thought about leadership and organizational culture by posing questions and suggesting answers. This format makes the book work better than a narrative. The Q&A format is modular, encouraging readers to sample the questions they find most interesting. And the context of questioning encourages us to find our own answers beyond the author's suggestions. Socrates might well. Valuable Tool, Well-Done Leaders struggle today with the volume and complexity of human relationships as well as the aspects of their jobs that don't directly involve people. Increasing demands challenge us with continual complications, too many choices, speed of change and action, and the sense of being caught in a whirlwind that defies the concept of life-work balance. We're expected to have all the answers, preferably before anyone else thi. "A must read for all leaders!" according to Kathy Dempsey. Not until I read Chris Clarke-Epstein's book did I realize how important it is for leaders to ask good questions. I great resource for how to build relationships and develop leadership skills. A quick read, a must read, for all leaders who want to be more effective.